Uber, a taxi-hailing platform is now renowned as the leading economy services provider. In the period of 10 years, the platform boomed its way to the top, generating over 110 million users monthly. Uber operated in over 69 countries has turned out to be the most convenient solution to commute.
As the people are preferring cheap taxi-hailing services to travel, it’s the right time to plan a ridesharing app like Uber. Taking you through a descriptive and technical journey of the app development process, here is the guide below:
Learn How to Create an App Like Uber with All the Essentials & Advanced Features
Created on the foundation of sharing economy, the Uber app has a number of aspects that you need to learn about. If you want to carry out the development for a ridesharing app you need to know the UI/UX, development technicalities and the list of features with their cost, to stay on safer ground. You would not want to get bombarded with too many specifications and technicalities, so it’s always to go through a pre-development method.
How Does The Uber App Works?
The Uber App Flow
So this is how the Uber app operates. Each stage is designed to offer convenient and transparency to the end user.
Uber Operations For Users To Follow:
See how swift and easy the entire ride hailing process is for users. They do not have to get into any complications or technicalities.
Step #1- Trip Request
To book the ride users first have to set up the pin location and then add the drop-off destination. They select the category of Uber services they want to travel in- UberGo, uberX, UberBlack, UberSUV or UberLux. The next step is to select the payment method- cash or debit/credit card. Once they are through they click the button “Confirm Uber”.
Step #2: Confirmation of The Trip
The trip details are confirmed from the user including the selected category, destination and pickup locations, and the estimated fare charges.
Step #3: Matching Process
The app runs a quick hunt to locate the nearby drivers available to accept the ride. The closest one gets the ride.
Step #4: Ride
The app keeps on notifying the driver’s updates to the users. As he reaches to the pin location closer, it sends notification indicating the user to get ready. Once the user steps into the car, the driver starts the driver and the fare is calculated.
Step #5: Payment Procedure
Once the ride is ended, the payment receipt is generated on both the app versions- the users’ and that of the driver’s.
Step #6: Payment Reviews and Ratings
After the payment processing, users are asked to share their reviews and feedbacks for the ride. They have to rate about the driver. They can even leave him with a tip.
Uber Operations for Drivers to Follow:
This flowchart is for the user end. For drivers, there is a different flowchart to define the operation, as shown below:
Step #1: The Service Request
If the driver is closest to the pin location of a user who has requested a ride, the app directs the service request to him. Now whether he accepts it and gets the direction to the location or rejects, it depends upon his willingness and availability.
Step #2: Ride Details
When the driver accepts the ride, he gets notified about the exact pin location of the user and the distance he has to travel with the estimated time to pick up.
Step #3: Payment Management
When the ride is ended, the driver gets the payment receipt and he too gets the option to rate the user. In this way, the profile at both ends are managed.
Uber Fare’s Calculation
It’s quite simple to calculate the fare as the app considers the distance and time both to first offer an estimated price before booking the ride and then comes up with the exact amount to be paid.
The Essentials Involved in The Uber App System
The most important yet complicated aspect in the Uber app is its three versions. You need to ponder on all three aspects and understand how equally important they are. Uber operates with three different versions:
- The passenger app
- The driver app
- The admin panel app
And each has its own individual interface.
So, first you need to design a landing page which will have the option to all three windows. Each visitor will be directed to the respective interface upon selecting the option. Likewise, you have to create three different UI/UX for the Passenger-oriented, Admin-oriented and Driver-oriented versions.
The List of Features In The Three Different Uber Apps:
The most impressive aspect of the app is how unique and seamless it is to use. Whether it’s the admin version, the passenger app or the driver’s app, each one has its own unique features along with some common aspects.
The Common Features In Passenger and Driver’s Uber App
- Geolocation and Routing
- Aesthetic UI and UX Design
- Personal Data Management and Registration
- Payment Integration
- Push Notifications
- Built-In Call & Text Feature
- Ride Cost Estimation
- Cancellation Options
Geolocation and Routing
Do you know that Uber has reached a net worth of $72 billion simply by connecting drivers with passengers? The massive success of the app is contributed by its incredible range of features out of which Geolocation is the top one.
The Geolocation features is added to help users detect the location of their drivers. Similarly, for the driver, it helps in locating the pickup and destination spots. It offers the expected time to reach and arrive at the destinations.
Though Uber uses the slogan ” Get a ride at the tap of a button’ it hides the complex functionality and architectural development at its backend. When it comes to travelling, you are aware of the significance of having a proper routing technology that not only gives you directions but aware you about the blocks and hurdles you may encounter in your route thereby offering alternate options.
Routing is one of the core functionalities of Uber and shares a big chunk in its development intricacies.
For Android Version
In Uber’s Android version. Maps SDK is used to integrate Google Maps into offering routing feature. Furthermore, Geolocation API is used to help in pinpoint the user’s location.
For IOS Version:
The app’s IOS version uses CoreLocation to create the framework for routing along with the use of MapKit to enable selected routing and directions.
The estimated cost to integrate routing and geolocation features:
Aesthetic UI/UX Design
The UI/UX of the Uber app is defined by two traits only- Simplicity and Transparency. A service-based app needs to have a customer-centric approach to accelerate engagements. It should have an easy to operate functionalities with every important button placed at a perfect spot.
In the Uber app, buttons including:
- Ride Tracking
- Estimated Fare Calculation
- Trips Notification
- Ride Request
- Driver’s & Passenger Details
- Rating System
All of these and many more are placed at appropriate spots making it simpler for the user to locate. No one has to experience any hassle in booking the ride. The best part about Uber’s apps UI/UX is that its unique and minimalist. There are no extra options or buttons. It offers a proper step-by-step process to book a ride.
The estimated time and cost to create the UI/UX of the app:
- For Android version the time is around 110 hours with the estimated cost ranges between $5000 to $6000
- For IOS version the time is around 130 hours with the average cost range between $5500 to $6500
- This makes the total cost between $10,500 to $12,500
Personal Data Management and Registration
Uber app offers account registration to both the driver and to the passengers. Account management is a must to have feature when here is a payment involved. It helps in keeping a track on the customer base and offers a clear window to the users to connect. It’s benefiting and useful for both the customers and the app owners.
Now here the profile creation involves a mobile number to sign up with, a DP for drivers, and car details. One additional feature is the rating that is shown just beside the driver’s or the passenger’s information. Through the rating system, a clarity about the passenger and driver’s reputation and experiences is depicted.
An appropriate breakdown to the cost of integrating profile creation is given below:
- The Average cost range to create the Registration Tab is around $200 to $250
- The cost for Email, Payment Details, Phone Number and Password is between $1700 to $1750
- Facebook integration is around $800 to $900
- The cost to add Forgot Password feature is between $600 to $700
- Hence the Total Estimated Cost bracket is $3200 to $3600
The core purpose for the creation of any app revolves around generating revenues. Now managing your revenues and creating a sound payment gateway come as a major development block. You have to integrate your app with Blockchain technology and make use of advanced technology components to provide a proper firewall against scam or privacy breach.
As most users add their personal bank cards in the app they must be given with proper security and a promise of not breaching their privacy let along misusing their credentials. To ensure that you have to follow the PCI requirements and get certified as well to gain more credibility.
In the Uber app with each category of the selected car there comes its respective fare. The estimated fare depends upon one more factor the waiting and trip time. For instance:
- Cost Per Minute
- Base Fare
- Cost Per Mile
- Safe Rides Fee
To create a sound payment gateway, you can seek help for service providers as well. Braintree or Stripe are a few service providers with reliable PCI compliance to help you establish a trusted gateway in your app.
Note that the payment gateway to create for the mobile app should be fast and efficient enough to offer quick data extraction. Uber specifically uses Braintree to create a sound payment channel.
Now here is the estimated cost breakdown to add the payment gateway feature in your app.
- The cost to create a Payment method screen- $4000
- Select payment- $800
- Cost for an info screen- $300
- The Total average amount reaches to $5100
The push notification has a far reaching benefits towards creating awareness and online reach of an app. Apps having this feature reaches 14.7 times a month more than 5.4 times to those who don’t have the feature. Furthermore, you can check the stats of industries that uses the feature in their app, below:
If you are creating a taxi-hailing app, adding the push notification feature is a must to have a thing. It will not only keep your app alive in the mind of the users but will help them get the update about the rides they have booked. It will make it more convenient and easy to stay connected to the ongoing functions in the app. The app will keep the users informed about the fare, driver’s status and other app ride details. Through push notifications, you can update the customers about the arrival of the ride and its cancellation details as well.
When you create the notification feature for IOS you have to opt for Apple Push Notification Service (APN) whereas for Android you have to use FCM which stands for Firebase Cloud Messaging.
If you want to add an SMS feature as well to send updates on the cellphone of the users, you have to opt for an additional service provider and for that Plivo, Nexmo or Sinch are recommended. Moreover, the cost breakdown to create a notification feature is mentioned below:
- The estimated cost to add Push Notifications- $2500
- SMS Integration- $2000
- Hence the total estimated amount reaches to $4000
Built-in Call & Chat Feature
When looking for the right way to create one-click chat support within the app you must use Michelangelo. It will help in performing NLP to generate appropriate responses and enable rider’s chat options. Michelangelo let the backend of the application to forward the message sent from the passenger’s app to that of driver’s. The tool generates predicted response and adds more swiftness to the app’s functionality.
Ride Cost Estimation
One of the finest features in the Uber app is its cost estimation feature. Before the ride is even booked the passenger gets an estimated amount with each of the car’s category. You will need to build an algorithm that will help you provide the cost. If you are planning to follow the exact Uber’s method of cost breakdown, then you have to create an algorithm that can calculate the price of each individual car.
This feature holds an individual significance from a user’s point of view who get the idea of the fare. However, it’s important that your estimated fare should be similar to the actual fare. You cannot give a huge difference to the customers as this will create bounce rates on your apps. The users will consider your predictions unreliable and would very likely consider you untreatable.
The estimated cost breakdown to add the feature is given below:
- Ride Cost estimation feature ranges up to- $1400
- Fare Quote price is around- $800
- The Total Estimation reaches to- $2200
Uber never bounds its drivers or passenger in any way rather it provides a solution for a possible issue to avoid ruining the app experience. Within 2 minutes of receiving or booking a ride, the users can cancel without having charged a cent. Sometimes, with a sudden change of plans, passengers quickly cancel the ride this saves them from wasting the time and fare.
Same happens with drivers who feel reluctant to travel to the destination can cancel and opt for another ride of their choice. It keeps the business safe from collapsing as both the parties stray contended. The estimated cost to add this as a feature is around $1000 whereas the time needed is around 20 hours.
Advanced Features for Passengers
Uber offers some advanced features to passengers, as listed below:
- Book A Ride for Others
- Schedule Rides in Advance
- Split Fare with Other Passengers
Book A Ride for Others
Do you also get calls from your friends or family members asking you to book a ride for them? Well, these are some simple happenings which most of the marketers do not pay attention to but Uber does. Uber steps into the everyday lives of its users and come up with a professional solution to provide ease in usability. With its feature to book a ride for others, it lets the users change their pin location as well.
The map will help them pinpoint the exact location and the API of the app will direct the drivers of that location sending them ride request. Furthermore, the cost to create the feature is around $12,000 and it takes more than 240 hours in development. See, how many complexities are hidden from its users.
Schedule Rides in Advance
What better than having the feature to schedule your ride in advance. Uber knows the problems and hurdles people face every day. Those who are busy at work or home always miss appointments getting stuck in hailing the taxi., Therefore, to free them off this trouble, the app provides the option to book a ride in advance. With this feature, you can generate more traffic of users. People will find it more convenient to use. It will depict a broader functionality of the app. The best part is that the cost is not too much to bear to add the feature, which is around $6000 only.
Split a Fare
Talking about convenience, Uber app has an innovative feature to split the fare with the passenger travelling in a single car. In this way, you provide users with an option to make a booking in a group. If the car allows five passengers all of them can split fare as per their locations and reaches their destination most conveniently. This kind of feature generates traffic involving students, office going people and travelers who use daily commute. In addition, the estimated cost to add this feature is around $5800 whereas the time required is 116 hours.
Advanced Features for Driver’s App
The driver’s app has some advanced options that make it easier for them to use the application. Hence, some of the advanced features that make the Driver’s app different from the other two are listed below:
- Driver Reports
- Personal Profile Editing Option
- Advanced Route Management
- Active/Inactive Options
- Generate Weekly, Monthly Reports
Driver’s report helps in giving a detailed description of the ride. In case the driver takes an unknown route or tried to violate any policy while being on the ride, the report will help in getting a clear detail about the happening ad so the authority can take measures as well. From the route to arrival time to the feedback shared by the passenger, everything is mentioned in the driver’s report. This is an important feature and is not that costly, but will help in maintaining the reputation of your app. The estimated cost to create the driver’s report is around $850.
Personal Profile Editing
It’s a simple feature for drivers who can easily edit their information in case they have changed the car or are planning to change their contact details. The changes will be transferred to the admin panel who will upgrade the system accordingly.
Advanced Route Management
When planning to establish a profitable and progressive ride-sharing business, you need to ponder on every aspect that can let you take a leap to success. Your app like Uber will only prosper if it provides ease and convenience to the drivers as well.
With the feature to manage routes, your drivers can locate the perfect way to reach their destination in the shortest time possible. They can find alternate directions to avoid obstacles. The Geolocation integration will guide them efficiently and the can earn better ratings with minimal ride fare. Moreover, do not be afraid about the cost to add this feature as its minimal as well which is around $900 only. In just a few dollars you can power-struck the efficiency of your app.
Drivers can easily control their availability status with the app and its passengers. If they want to take a break they can simply select the offline mode and turn it on when ready.
Generate Weekly/Monthly Reports
To gain the trust of its drivers, Uber provides a seamless report generation feature in the app. With just a few clicks they can generate their weekly and monthly reports. They get a complete insight about the rides they took and the total earnings along with the bonus amount if they are allotted with any.
Features to Add in The Uber’s Admin Panel
The Uber’s Admin Panel is an important and most complicated app version. Its linked with the rest of the two versions. It has to be developed in a way that it can give a comprehensive insight about the business and all the branches rooting out of it. The admin report generates activities, reports and statistics.
So, let’s plan a service-based app like Uber with the following features:
- User Management – Your Uber app will let the admins take a brief look at the information of all the users connected to it. This will help them get the complete information about the targeted audience.
- Fare & Location Management – The admin will be able to peek into the fare and locations where the service is available and at what rates. Through real-time tracking, the user can keep a watch to see if there are nay troubles in the network.
- Ratings, Feedback & Review- These three are the basic aspects to maintain the service quality ad reputation of your brand and that’s what the app provides. Admin can easily check the average rating or individual reviews along with feedback from both passengers and drivers.
- Notification Management- Admin has the option to cont5rol or limit the notifications. As the app is full of many options and aspects, it may become tiresome to go through every single notification throughout the day.
- Vehicular Management- Managing the vehicles is an important aspect as the entire business revolves around taxi-hailing. Through the admin app, users can manage vehicles availability and quality.
- User & Driver Support- Through the admin app, you can easily manage the user and driver support. You can review their request and stay in touch with them individually. There will be a proper dashboard for the users to check the request and messages.
- System Content Management & FAQ- All sort of content can be managed through the admin app. You can change languages or add instructions, upload recordings for the users or send notifications.
Google Analytics Integration
The integration of Google Analytics in the admin app is comprehensive. The user is not limited to one region, if the app operates in multiple regions, the app will navigate through each area covered. Admin app can even show the location of every driver working for the app.
Expanding The Functionality
There are two ways to capture the audience for a business that is already making waves in the industry. You can either copy the exact features and service traits that business is offering or come up with an innovative idea. So, here when making your app like Uber, what best you can do is to list down all the basic and advanced features the app offers and then create an individual list of features that are unique and profitable. With each added feature you can provide a new way to interact with your app. It’s very important to have an innovative aspect i your app to make it perform in the best way.
So. here is a list of features you can add to give your platform a new look.
Discounts and Free Rides- Its always important to keep your users happy and by offering discounts and free rides options you can build a progressive clientele.
Voice-Driven Instructions- To make driving while following the directions easier, you can add the voice instruction feature for the drivers. You do not have to go into a depth of work as you integrate the Geolocation turn on voice navigation option and Voila your app gets more efficient.
Paid Waiting Time for Drivers- Do not let a second of your user’s waste. For passengers you can add an extra point system if their booked car is delayed and the drivers you can add waiting charges to balance both sides.
Destination Filter For Drivers- With the help of destination filters you can give the ease to your drivers to set a destination where they are planning to go but want a ride as well. In this way, only those service request directed towards that location would be directed to the user.
In-App Tip Feature- It’s always good to appreciate the hard working and enthusiastic delivers. With the service feature of offering tip, you can encourage your passengers to be more considerate and humble towards the drivers who in return would feel more interested to stick around your services.
Multi-Language Support- With the mulct-language support make your app more accessible. Help your brand reach out to target audience belonging to different regions and cultures.
Insurance Coverage- Your driver’s health comes first. If your workforce is not there for your business it will never be able to succeed. So, value the health care needs of your drivers and for that it’s good to give them insurance coverage for their vehicles as well.
Gamification- Do you how quickly users get distracted? Do you want to learn about the best trick to keep them involved on your platform? Through gamification you can do it. Introduce simple games or add interactive animated characters to keep your users engaged.
Promo Codes- Promo codes are a smart way to gather traffic to your platform. Everybody likes to get free tokens and passes and through Promo codes you can encourage tem to travel more.
E-Wallet- E-Wallet can help you passengers and drivers manage their earnings and fares seamlessly. Nowadays, no one likes to carry cash with them, through the E-Wallet money matters will get simpler to handle.
Ride Points- There is an exciting feature of ride points where points are added into the wallet of the passenger after every single ride. The users can use the pints to book new rides. It keeps them involved more.
The Mobile Performance Engineering of Uber – Technology Involved in Its Development
Let’s make things easier for you to handle.
The secret to Uber’s success is its app’s finest architect. The technology involved in its creation and the tools that support the idea all contribute to making the app prosper at double the pace and become globally recognized.
Without having any inventory or offering state-of-the-art technology, Uber has generated a billion-dollar net worth. How? Here is a comprehensive analysis about the technology used along with the problems Uber faces and what tools are best to counter those problems.
You may have seen many taxi-hailing service providers but the level Uber has set is unbreakable. Its main secret is functionality. The way users are all connected with each other under this singlehood is incredibly amazing. Each enjoys an individual level of personalization. Each can manage his or her own finance and keep things in control. Now here what Uber cannot afford is breakdown or disruption in the network.
Therefore, the platform uses independent tools to code. It does not rely on Hybrid solutions either on HTML. Instead, it codes in native coding that ensures to keep the app’s performing faster and smoother. Uber uses some analytic tools that include Android Studio and Xcode.
Furthermore, the tools or software needed to manage the massive service request is carried out with a number of platforms namely Memcache, Riak, Ringpop, and Amazon’s Dynamo. In addition, Uber handles all the clutter management through Scalable Weakly-consistent, Infection-style Process Group Membership Protocol which in short is termed as SWIM.
As Uber support more language than Twitter it has created its own RPC communication channel.
“We are even looking to replace HTTP+JSON, a typical REST API, with Thrift, as our tests are showing that it is 20 times faster. We need all the speed we can get.”
Another important aspect of a big scale taxi-hailing or ridesharing app is its data management for which Uber seeks assistance through Big Data. It uses a number of tools that include; Postgres, Riak, MySQL, and Redis.
How Does An App Like Uber Make Money?
An app development and its marketing both are the two knots that brings you closer to your success. As much as a high level of development is needed an app must be promoted properly as well to open up avenues for better and far-reaching success. If you want to make your app a revenue stream you need to focus on ways to dig out enhanced opportunities. This is only possible when you create a prosperous marketing funnel. So, let’s take a look at how Uber creates its revenue funnel.
Uber ask its drivers to give at least 20% of earning from each ride they accept. Along with this, the extra charges passengers pay upon ride cancellation and booking of added services are all goes to Uber as well.
Ads and Promotion
One of the smartest ways is to indulge in online advertisement and give areas to other brands to promote their products and services under your name. One way is to collaborate while another kind of marketing technique is to share the revenues. Here Uber collaborate with other brands who offer discounts to users travelling through Uber whereas Uber in return gets revenues for being a third party source.
How does Uber monetize data?
By using external and internal data it estimates the fare. Uber uses a street view to calculate the distance travelled by car along with keeping traffic condition included calculating the right fare. External data includes the routs management and the stops the passenger has added along with the category of car he or she has selected to travel in.
How much does it cost to create an app like Uber?
You have already read about the individual cost breakdown for each service now let’s calculate the total amount to create an app like Uber.
- Cost to integrate Geolocation is $2600
- Cost to opt for an IOS or Android version is- $12,500
- Cost to add privacy features like password and account creation is- $3600
- The amount to create payment gateways is- $5100
- Amount to add push notification is- $4000
- Cost to create fare calculation and prediction feature is- $2200
- Additional features’ cost is around- $2000
So, this makes a total estimated amount of $32,000
How do you create a ride-sharing app?
The process is the same as that of Uber’s app development. Here you have to first understand the level of preferences and needs of your target audience and then come up with the right set of techniques to create better outcomes. You have to look for better possibilities of success by incorporating the best features in the app.
How to make an app like Uber 3x times cheaper?
An easy way to make your app affordable is by setting up the MVP. Here you do not have to go for the detailed list of features addressed above. You can simply pick the common ones and the most important aspects to build the three apps. Once your business begins to prosper you can improvise your app’s framework and upgrade it with multiple innovative features.